When engaging in the business of selling shipping containers, it is imperative to establish clear and comprehensive terms and conditions to protect both the seller and the buyer. These terms and conditions form the foundation of a transparent and fair transaction, outlining the rights and responsibilities of both parties involved. In this article, we will delve into the key elements that should be included in the terms and conditions for a shipping container seller.
- Product Description:
The description has been given on each container page. it is worth nothing before buying the customer should take time to follow the specifications and attributes of the given container. If any information or specific details are not clear, the customer should endeavor to get in touch with our customer service team to be clear before proceeding to place their orders. This will help us achieve a smooth sales and purchase process starting from the time the customer confirms their order payment and the containers and being processed for shipment.
- Pricing and Payment:
The prices have been allocated to all containers on our site including taxes as well as all possible additional fees or charges. We use secure payment methods which help the customers confirm their payment immediately after they place their orders. Orders that are confirmed in our system orders that our finance team has received payments for and orders without payment confirmation will be canceled without notice. To keep an order on hold and await payment, the customer needs to contact us immediately and express the reasons for their delay in payment so we can be able to keep the order on hold and await payment for the order to be processed for shipment and delivery.
- Order Confirmation and Cancellation:
We have put up an easy process on how to buy from us. once a customer goes through the shop page and chooses the container they are looking for. The customer has the simple purchase procedure by adding to the cart, proceeding to checkout, and filling in their information as requested by for form on the checkout page. Once this is done, the customer can proceed to payment using any of our secure payment methods. Once your order goes through, we will send you a confirmation email for your order. This is followed by emails to confirm your address as well as shipment and delivery schedule to the customer’s location.
We can only confirm and proceed to process orders that have been paid for, orders without payment will be automatically canceled in our system. After confirming your order with us and deciding to cancel the order, the customer must give us time to process the order cancellation and refund. This will be done with the help of our customer service team and it is important to note that order cancellation and refunds are not a same-day process. it usually requires time to do a refund and the funds must be processed by banks which takes time.
- Shipping and Delivery:
Upon confirmation of an order, our team will contact the customer to give them the shipment schedule. The shipment schedule includes estimated time of departure(ETD), transit time as well as estimated time of arrival(ETA) at the destination. It is important to understand that shipment schedules and time frame varies from place to place as well as country to country. Once orders are registered, we give tracking numbers that can be used to follow up the shipment online. All customers should contact us if there are more delays or failure to deliver the containers within the given time frame. We require that our customers inspect the containers immediately after delivery and confirm to us the condition of the container. So in case of any damage, our team will immediately take control of a change or start to process cancellations and refunds. Any damage to the containers days or weeks after delivery will not be covered by our warranty.
Clearly define the shipping terms, including who is responsible for shipping costs, insurance, and any customs duties or taxes. Specify the delivery time frame and the process for tracking shipments. In case of delays or damages during transit, outline the procedures for filing claims and seeking compensation.
- Inspection and Acceptance:
It is important to inspect with images upon arrival. We advise all our customers to submit to us videos of containers delivered in damaged or unacceptable conditions. This will assist our team in seeing clearly the damage and proceeding immediately to the guarantee/warranty page which covers the customers in such situations.
- Warranty and Returns:
Once our containers are delivered in a condition other than the per-defined specification during purchase, that is damaged in the course of delivery, we will immediately process a return of the container. And once a return is done, with mutual agreement with the customer, we can do an exchange or get a refund to the customer. Refunds caused by such damage are 100% without any deduction. if a customer orders a container and decides to change, the customer will take charge or return the cost to our nearest center for a change to be processed and any excess or less on the prices will be mutually negotiated by our sales team to balance the finances. This is in situations where the initially purchased container has a different price than the intended. We are flexible in our rules and regulations when it comes to purchase, delivery, returns, and exchange. All our customers are covered by our Guarantee/Warranty as per our expected sales and purchase procedures.
- Liability and Indemnification:
All damaged containers before delivery to customers are either replaced or given a total refund and the customer returns the damaged container to us at our cost. Any damage after delivery can only be assisted by our after-sales service department without any return or refunds.
In our framework of shipping and delivering containers to our customers throughout the globe, we are fully committed to building stable and responsible relationships with all our customers. To be able to set our foundation on a win-win basis with all customers. That is why we do our best that all our suppliers a followed closely to avoid any damages. Our Warranty and Refund policy is 100% effective for all our customers both in the UK and out. Also respect for delivery schedules to all customers is our priority which is one of the bases of customer satisfaction.